Privacy Policy

This Privacy Policy describes how AlohaKarve ("we," "us," or "our") collects, uses, and shares information when you visit alohakarve.com or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Order information: name, billing and shipping address, email address, phone number, and payment information (processed securely by Stripe — we never store full card numbers).
• Account information: if you create an account, your email address and password (stored as a secure hash).
• Communications: messages you send us via our contact form or email.
• Newsletter subscriptions: your email address if you opt in to our mailing list.

We also automatically collect certain information when you visit our Site, including your IP address, browser type, pages visited, and referring URLs. This information is collected through standard web server logs and, where applicable, analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping notifications.
• Respond to your questions and customer service requests.
• Send you marketing communications if you have opted in (you may unsubscribe at any time).
• Improve our website, products, and services.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share your information only with:

• Shipping carriers (UPS, FedEx) — to deliver your order.
• Stripe — to process payments securely. Stripe's privacy policy is available at stripe.com/privacy.
• Email service providers — to send transactional and marketing emails.
• Law enforcement or legal authorities — when required by law or to protect our rights.

4. Cookies

Our Site uses cookies to enhance your browsing experience, remember your preferences, and analyze Site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain Site functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for tax and accounting purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.

To exercise any of these rights, please contact us or email hello@alohakarve.com.

7. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our Site. Payment processing is handled entirely by Stripe and is PCI-DSS compliant. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us or email hello@alohakarve.com.